ORDERS, SHIPPING & RETURNS

PRODUCTS

Some products may be exclusively available online through our website. These items or services might have limited availability and are subject to our Return Policy for exchanges or returns.

We have endeavored to accurately depict the colors and visuals of our products available in-store. However, we cannot guarantee precise color representation on your computer monitor.

We retain the right, though we're not obligated, to restrict product sales to certain individuals, regions, or jurisdictions. This restriction may be applied on a case-by-case basis. Additionally, we may limit the quantities of products offered. Descriptions and pricing of products are subject to change without prior notice, at our sole discretion. We also reserve the right to discontinue any product at any time. Any product offer made on this site is void where prohibited.

We do not guarantee that the quality of purchased products, information, or other materials will meet your expectations, nor do we assure the correction of errors in the Service.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We retain the right to decline any order placed with us. We may, at our discretion, restrict or cancel quantities purchased per individual, household, or order. These limitations may apply to orders made under the same customer account, using the same credit card, or sharing the same billing and/or shipping address. If we modify or cancel an order, we will endeavor to notify you via the email and/or billing address/phone number provided during the order placement. Additionally, we reserve the right to restrict or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

By using our store, you agree to provide accurate, complete, and current purchase and account information. You also agree to promptly update your account details, including email address and credit card information, to ensure smooth transactions and effective communication.

For further information, please refer to our Warranty and Returns Policy.

ERRORS, INACCURACIES AND OMISSIONS

From time to time, there may be occurrences of typographical errors, inaccuracies, or omissions in the information presented on our site or within the Service. These errors might pertain to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We maintain the right to rectify any such errors, inaccuracies, or omissions. This includes the option to modify or update information, or to cancel orders if any details within the Service or on associated websites are found to be inaccurate, without prior notification (even after order submission).

We are not obligated to constantly update, revise, or clarify information within the Service or on associated websites, including pricing details, except where mandated by law. The absence of a specific update or refresh date within the Service or on related websites should not be construed as an indication that all information presented therein has been modified or updated.

ERRORS, INACCURACIES AND OMISSIONS

The lead time is contingent upon stock availability. If stock is on hand, orders will be dispatched on the same day, provided payment is confirmed/received before 14:00.

In the event that the product is not in stock, please anticipate a manufacturing and delivery duration of 10 working days, plus transit time for freight to our warehouse.

While every endeavor is made to promptly ship your order, unforeseen circumstances may lead to delays. If such circumstances arise, Vape Avenue will notify you via email and furnish an updated shipping schedule.

DELIVERY POLICY

By clicking to finalize a purchase with us, you acknowledge the emergence of legal obligations and acknowledge that your entitlement to refunds for charges incurred on your credit card or through any other agreed-upon payment method is constrained by our terms and conditions. It is imperative that you comprehend and accept all our terms and conditions before proceeding with any purchase through this site. Upon completing the payment for a purchase, it is assumed that you have thoroughly reviewed and comprehended the terms and conditions pertinent to said purchase. Should you have any inquiries, we urge you to reach out to us prior to making any service purchases through this website.

DELIVERY POLICY

For SA counter to counter delivery: Kindly ensure accurate shipping details are provided initially, as ownership and liability transfer to you upon the order's departure from our premises. Vape Avenue holds no responsibility for erroneous or incomplete delivery information provided by the customer. It is the customer's duty to furnish precise delivery details; failure to do so may result in additional costs transferred to the customer.

Please meticulously review your delivery information before finalizing your order.

SHIPPING RATES

Vape Avenue provides a fixed delivery charge of R200 for deliveries across South Africa.

Q: What is the estimated delivery time for my order?

A: Orders completed and paid for by 12:00 PM on weekdays will typically be delivered within 72 hours nationwide, excluding weekends and public holidays.

UNDELIVERABLE PACKAGES

From time to time, parcels may be returned to us as undeliverable. In such instances, we will make every effort to reach out to you to arrange for re-shipment.

Please be aware that any additional delivery expenses incurred will be transferred to the customer.

UNDELIVERABLE PACKAGES

Order processing will not begin until we receive a confirmed order and full payment which has reflected into our bank account.

PAYMENT OPTIONS AND PRICING

All transactions will be conducted in South African Rands (ZAR).

Vape Avenue strives to provide competitive pricing for our current products; your total order amount will encompass the purchase price along with any applicable sales tax and shipping charges (applicable on the day of shipping).

Vape Avenue retains the right to adjust pricing at any time without prior notification. If Vape Avenue reduces the price of any shipped products within 10 working days of shipment, you may contact us to request a refund for the difference between the price you were charged and the reduced selling price. To initiate the refund process, please contact us within 14 days of shipment.

We accept MasterCard and Visa credit cards. If you do not possess a credit card, please utilize one of the alternative payment options, or return to the site at a later time to complete your order. All order details will be securely stored online in the Your Account section for your convenience. We apologize for any inconvenience this may cause.

EFT (Electronic Fund Transfer)

This method is widely used for sending money online. Once you have added sufficient items to your shopping cart, proceed to "Checkout" and follow the order processing instructions. Opt to pay via EFT and add Vape Avenue as a beneficiary on your internet banking platform, including the unique order number in the reference line for your payment. This ensures efficient processing and delivery of your selected products.

For further information regarding ordering procedures, special requirements, or alternative payment options, please contact us at 067 881 2469 or email sales.vapeavenue@gmail.com.